As a consultant I rarely see systems that are operating well. People don’t take their cars to the mechanic when they are functioning properly. I appreciate that this colours my experience.
Still, I’m continually surprised to find smart people working in the “Care and Prayer” model. These people work really hard and try to gain a deep understanding of the minute details of what they are working on. That’s the “Care” part. Then they make the smallest possible change that they think will have the desired effect. And they hope it will work, which is the “prayer” part.
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